Today, the UN recognizes World Elder Abuse Awareness Day. According to their research, as many as 10% of older people globally may experience some kind of financial exploitation. Such abuse often goes unreported, due to shame and embarrassment on the part of the victims or their inability to report it. Advocates at LAF work every day on behalf of senior clients who have been taken advantage of, by family members, scheming contractors, or others, to protect their safety, homes, and savings. Many of those clients are like Francisco and Margareta.
Francisco and his wife Margareta are in their late 70’s and speak very little English. Last winter, they called a company to repair their furnace. A man named Jake from the company came out and agreed to fix the furnace for a price of $1,000. He had Francisco, who is nearly blind, sign a document that offered him a discount to the $1,000 rate. Francisco gave his credit card number, but Jake said that the credit card would not work, so Francisco gave a second credit card number. The next day, Jake and a few workers from his company came back out. They brought more documents and, folding the paper over so that only part was visible, insisted that Francisco sign again. This time the amount was blank. Francisco signed, and the workers went downstairs to begin work. A few minutes later, Margareta went downstairs to demand a copy of the document that her husband had signed. She was given a copy which showed a charge of $13,500. A few minutes later, she looked out the window and saw the workers loading their central AC unit onto their truck. This made no sense since the contract was merely to fix the heater. They also loaded the furnace on their truck. Frantic, Margareta called her daughter, who got on the phone with Jake and demanded that he stop all work. While Jake was on the phone with her, his workers drove off with the AC unit and furnace. They also charged $6,000.00 onto Francisco’s credit cards, and recorded a mechanics lien on the home for $13,500.
That’s when Margareta and Francisco came to LAF. LAF prepared for a serious legal battle, but Margareta and Francisco convinced LAF and Jake to settle before they went to court. They just wanted their house adequately heated. In the end, they received new heating and central AC units and repayments of most of the fraudulent credit card charges. Jake’s company was also forced to release the mechanic’s lien, so that Francisco and Margareta own their home again outright. Finally, their heat has been restored and, because of LAF’s help, all of the other trouble Jake’s company gave them is over.
Sometimes justice isn’t a long-fought legal battle. Sometimes it’s just holding contractors to the promises they make to their customers. LAF is here to make sure vulnerable seniors are protected and their homes, savings, and health are safe.