Today we hear from Caroline Longstreet, the Director of the client screening unit at LAF. Caroline shared with us how thankful she is for the hard work of the LAF’s intake specialists:
On December 10, 2009, CSU Intake went live for the first time. Most of that day is a blur to me, but the dominant impression I had as I left the office was of the dedication, patience, intelligence and passion of our Intake Specialists.
We began with 10 Intake Specialists: Elaine Minniefield, Mona Green, Amanda Palacios, Norma Viveros, Yolanda Madrigal, Melissa Lopez, Jose Tobias, Justine Rodriguez, Stephanie Kollar and Eva Ortiz.
I am proud today to acknowledge the faithful five who are still with us: Mona, Amanda, Yolanda, Melissa, and Justine. Melissa, of course, has become our indispensable Intake Administrator.
Amanda, Yolanda and Justine interpret for the practice groups regularly, in addition to their duties at CSU.
Justine serves on the Veterans’ Task Force, the Domestic Violence Task Force, does intake at De Diego Clinic once a month, and works on the Social Committee as well. She has taken 40 hours of domestic violence training and is responsible, Mondays, Wednesdays and Fridays for opening intakes for direct referrals from Mujeres Latinas.
Mona takes live calls from clients with HIV/AIDS and answers all voicemails on the HIV/AIDS hotline on Mondays, Wednesdays and Fridays.
Yolanda is Mona’s counterpart for HIV/AIDs intakes on Tuesdays and Thursdays, and, on the same days, is Justine’s counterpart for Mujeres Latinas. She also completes intakes for our new CLASP grant serving domestic violence and sexual assault victims in the suburbs. Yolanda commutes to the Woodlawn Clinic once a month to do intake there in the evenings. Yolanda has also completed 40 hours of domestic violence training.
Together, this group are CSU’s connection to our past, mentors to our newer members, and examples of patience, kindness, and passion for our mission.
I also want to thank Lisa Gonzalez, who manages to conduct intake for both CSU and Chicago Seniors’ Project with grace and intelligence. She is our most senior Intake Specialist after our original five. She also interprets on a regular basis and helps out with the front desk.
AND Ana Franco, who has also been with us almost from the beginning, and is interpreter extraordinaire, calls back all our tenant-in-foreclosure voicemails, and is so smart, so thorough and so kind to all our clients and co-workers.
I’d be remiss if I did not mention Justyna Jachna. Although she is our newest Intake Specialist, she has proved herself indispensable as a Polish interpreter and a terrific Intake Specialist.
And last, but very significantly, I want to thank our outstanding Intake Attorneys who have been incredibly resourceful in working with our Intake Specialists, providing brief services to clients, and providing excellent advice to our clients.
Awesome work, thank you Caroline!