Why we do what we do: A letter from a Client

Every once in a while, we get a reminder of why we do what we do.  Most of the time these aren’t the big cases or the groundbreaking legal work.  They’re just the everyday things we do that change lives.  Last week, Erica Adams, a paralegal in the Consumer Practice Group, got a letter from a woman she’d helped.

It’s not a particularly special story.  It’s nothing out of the ordinary.  It’s just a case of another senior grappling with debts that she wishes she was able to pay.  The amounts demanded by debt collectors are often hugely inflated with excessive (but not illegal) interest and fees.  Usually by the time one of these clients calls LAF, they have made minimum payments for so long that they’ve already paid back most of the original amount of their purchases.  Erica’s help provides peace of mind to these clients, and stops the phone from ringing with harassing collectors.  LAF simply helped this client sleep better at night because she no longer had to worry about the possibility that her meager retirement checks could be garnished because of her debt.  

In her gratitude, the client wrote the following note to Erica:client thank you note - croppedThe note reads: “I am so grateful to have you on my side! You have been so understanding and have spent so much appreciated time explaining everything to me. This has weighed so heavily on me & you have helped me be able to breathe again! I can’t thank you enough.”

And it reminded us that this is why we do what we do.  It’s not just the exciting cases and the big litigation.  It’s the day-to-day work of helping people.  And clients like this one remind us of it.


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